Our Aims & Approach
At Share Resolve, our main goal is to help as many people as possible live happier, more fulfilling lives. We believe that everyone should have access to this support, no matter their ethnicity, culture, age, religion, physical abilities, gender, sexuality, language, or financial situation.
We are a social enterprise, which means we focus on helping others rather than making a profit. We only engage in work which we believe will contribute to helping others live fulfilling lives. We use some of our income to subsidise the costs of hiring, training and supervising psychologists who help people with lower incomes, making our services more affordable. We also use our income to fund projects that benefit the wider community, especially those with fewer resources.
The ReFlex Method
Our psychologists are trained as ‘scientist-practitioners’. This means we use the best available evidence to guide how we help people. However, most research in psychology comes from Western countries like the USA, UK, and Australia. At Share Resolve, we take these best practices and adapt them to make sure they are suitable for people from Asian cultures. We want our methods to work well for everyone.
We use the ReFlex Method to share knowledge across our team. It is a set of tools and resources that all our psychologists can use to improve the support they provide. This is especially helpful for our junior psychologists, as it allows them to offer a high standard of care, even if they do not yet have many years of experience.
We continue to improve the ReFlex Method. Our team includes psychologists who have trained overseas and those who have always worked in Malaysia. Those who trained overseas bring insights from more established psychological practices, while those who trained locally have a deep understanding of Malaysian culture, language, and people’s experiences. Together, they refine the ReFlex Method to make it more acceptable and effective for the people in Asia.
Feedback from our clients is central to our approach. A key part of our psychologists’ work is listening to clients and understanding what is helpful and what is not. This allows us to adjust our methods so that they work better for each person we help. The knowledge that our psychologists gain from their work with individuals goes into improving the ReFlex Method.
We also use the ReFlex Method in group sessions that we run for organisations like the University of Malaya Medical Centre. These group sessions are known as the ReFlex Program.
Research
Feedback from our clients shows that the ReFlex Method is highly effective. But, as trained scientists, we know it is important to test our methods in a more formal way. We are currently setting up research partnerships with universities to evaluate our approach properly.
Mentoring System
We believe in investing in our psychologists. Our most experienced clinical psychologists spend a lot of time mentoring those who are less experienced. Even our senior psychologists continue to learn from more experienced colleagues. This process is often called supervision amongst psychologists.
Community Outreach & Awareness
Many people in Malaysia do not know how psychologists can help, and even those who do may be reluctant to seek support because of stigma. We work actively to change this. We give talks, run workshops, and write articles to raise awareness. We publish these articles on our website and in national newspapers. In the future, we plan to create videos and start a social media campaign to reach even more people.
Our History
Share Resolve was founded in 2018 by Dr. Dan Seal, a British clinical psychologist who has lived in Malaysia for over 12 years. Dr. Dan has worked with private hospitals, government hospitals, universities, and NGOs.
Dr. Dan understands that even though he tries to adapt to the local culture, he will never know Malaysia as well as someone who grew up here. This is why he invited experienced local psychologists to join him and help shape Share Resolve’s services. Our team works together, each member contributing towards our mission of helping as many people as possible live happier lives. You can learn more about our team here.
Kindness
We look for psychologists who are skilled, kind, and willing to learn continuously.
We take time during our recruitment to ensure that our psychologists genuinely care about helping others. They also follow our confidentiality and ethical guidelines, which you can read on our ethics page. We expect our team to treat everyone with respect and compassion, regardless of their background, identity, or status.
If you are ever unhappy with anything that someone at Share Resolve has done, please let them know directly, and they will try to address your concerns. If you do not feel comfortable speaking to them, or if the problem is not resolved, please email us at feedback@resolve.my.
Why We Call Ourselves “Share Resolve”
We decided not to use the word psychology in our name because confidentiality is very important to us. We understand that many people want their contact with us to remain private. A call, email, or payment made to “Share Resolve” is less likely to attract attention, as it could easily be mistaken for a financial consultancy.
Our name also reflects our mission—to help people resolve life’s challenges by encouraging them to share their struggles with us. We share new skills and tools to help resolve issues together, working as a team. We are here to share the determination—the resolve—to work through difficulties with you.
Feedback & Suggestions
We want to keep improving, and we highly value feedback. If you have any suggestions for how we can enhance our services, please let us know!
You can contact us at info@resolve.my or WhatsApp us on 012 5089910.
