How our psychologists can help

We’ve explained more about the approach the psychologists at Share Resolve use below. If you would like to meet with one of our psychologists you can contact our full-time Client Liaison Manager, Kae, via email at info@resolve.my or call or WhatsApp us at 012 5089910.

You can view more information about our psychologists on our ‘arrange a consultation’ page.

How our psychologists help

All our clinical psychologists have extensive training as ‘scientist-practitioners’. This means we use a specific structured approach to help each person we meet. The structured approach allows us to help people of any age or background and resolve a wide range of problems.

We can help with problems such as low mood, anxiety, anger, guilt, over-eating, under-eating, thinking about killing yourselfstresschronic paindrug & alcohol dependenceattention problems, learning issues, relationship troubles, bereavementsphobias or any other emotional issue that we may have to face in life.

We have written out a longer list of problems that we can help with but you don’t even need to have a specific problem to benefit from meeting with our psychologists. The skills that we can teach will help anyone lead a happier, more fulfilling life.

You can find general advice for these problems in the ‘information and advice’ section of our website. If you’d like advice tailored specifically to your circumstances then you can arrange a consultation with us.

What happens when you meet with our psychologists?

We understand that meeting with a clinical psychologist can be anxiety provoking. Our first aim is to make you as comfortable as possible. It may help to know that everything we discuss will be kept confidential (you can read about the code of ethical principles that we follow here).

We also hope that it will help to know that we interview and mentor our psychologists extensively so we are confident that they are kind and genuinely wish to help others. It’s vital to us that all our psychologists extend the same high level of kindness to anyone regardless of their race, ethnicity, nationality, class, wealth, religion, belief, gender, language, sexual orientation, gender identity, age, health or other status.

We prefer to work collaboratively so we will encourage you to ask questions or challenge us at any time. Our sessions should feel like a conversation but we’ll be guiding you through a structured approach with four main phases:

Gathering information

In the ‘assessment’ phase we gather information and try to get to know you as best we can. We will ask you questions to understand how the difficulties you face came to be.

Developing understanding

In the ‘formulation phase’ we work with you to build up an explanation of why the problems started, what’s keeping those problems going and most importantly what we can do to help.

Creating change

The ‘intervention phase’ will be tailored to you based on the formulation we have developed with you. We will teach you the skills you need to overcome the difficulties you are facing.

We are all trained in Cognitive Behavioural Therapy (CBT) which scientific studies have shown is one of the most effective psychological therapies (for more information see our page explaining CBT). However, we also know a number of other evidence-based therapies. In particular, we use Acceptance & Commitment Therapy (ACT) & Compassion Focused Therapy (CFT).

Our psychologists have adapted these interventions and other best practices from western psychology to be more suitable and effective for cultures in Asia. We collect this in a library of knowledge that we call the ReFlex Method. You can read more about the ReFlex Method here.

Checking if we have helped

It’s important to us that you benefit from our work together. The ‘evaluation phase’ is usually an ongoing informal measurement of whether things are getting better for you. Our psychologists will be carefully monitoring your progress by gently asking you how things have been for you. However, we certainly encourage you to let us know if you feel there are any problems in the way we are trying to help. We are always open to feedback and will try our best to improve how we help!

Do our psychologists use tests & diagnose?

We are able to use a range of ‘psychometric tests’. However, in-depth discussions are often sufficient to gain all the information we need.

We only make a diagnosis if you ask us or if your insurance claim requires it. This is because we find that diagnosis can often have more disadvantages than advantages. You can read more about our views on diagnosis here.

There are occasions when we will use a range of psychometric tests and assessment tools. If we think it would be helpful for you to undergo a formal assessment we would talk to you about it first and explain all the options.

Psycho-Educational Assessments

We can conduct in-depth assessments that help understand why a student is having academic, emotional or behavioural difficulties.

The assessment helps us understand a students strengths and difficulties in relation to academic performance. We can use this understanding to make recommendations on how a student can get around their difficulties and perform to their potential. We can also use it to identify specific learning difficulties such as dyslexia or ADHD.

We write detailed reports which can, if you choose, be sent to teachers, tutors or exam boards. They can be used to apply for exam accommodations such as extra time.

Some people call these assessments ‘IQ tests’ but psychologists usually call the assessments a ‘Cognitive Assessment’, a ‘Neuro-psychological assessment’ a ‘Learning Assessment’ or a ‘Psycho-Educational Assessment’.

If you’d like to learn more about the assessments that we can carry out please click here.

Other Services Offered by our Clinical Psychologists:

Free Advice & Information for Common Problems

We know it isn’t always possible for people to meet with us (although we hope that our affordability scheme makes meetings with our psychologists affordable to more people). So we have provided general advice and information about common problems and difficulties on this website.

For information and advice on psychological and emotional problems that adults often face click here.

For advice on problems that children & adolescents often face click here.

If you are able to we can offer advice and guidance specific to your personal situation that should help you make progress more quickly than if you try to get out of a difficult place on your own.

Talks & Workshops

We are available to gives talks and workshops around Malaysia. You can see details of some of these events we have conducted previously here.

Arrange a consultation with one of clinical psychologists

Please contact Kae to arrange an appointment with one of our clinical psychologists. You can call or send a WhatsApp message to 012 5089910. You can also email Kae at info@resolve.my.

You can view more information about our psychologists on our ‘arrange a consultation’ page.

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