All of our psychologists offer online sessions, so you can access support wherever you are – whether you want to save time, can’t travel to one of our centres, or your preferred psychologist isn’t available at a location that suits you.
We use Zoom for our online sessions – it is easy to use and trusted by healthcare providers around the world.
How to use Zoom for an online consultation with our psychologists
When you book an appointment, we will send you a confirmation email with the meeting link, ID, and passcode. You can use a phone, tablet or a computer that’s equipped with a microphone and webcam.
Phone or Tablet
When it’s time for the meeting click on the link we sent you. If you already have Zoom on your phone or tablet the link should take you straight to the ‘waiting for host’ or ‘join with video screen’.
First time using Zoom on your phone or tablet?
If it’s your first time using Zoom your phone will ask you to install the Zoom app.
Clicking on the link does not take you straight to the meeting?
If clicking on the link does not take you straight to the meeting you can use the Meeting ID and Passcode to log in:
- Open the Zoom app and click ‘Join a Meeting’
- Input the Meeting ID number and click Join.
- Enter the Meeting Passcode when you are asked.
Other issues?
- If you see a screen saying ‘Waiting for the host to start this meeting’ wait for a few moments as your psychologist will log into Zoom shortly.
- Your phone may ask whether you want to ‘Call with Internet Audio’ or ‘Dial In’. Choose ‘Call with Internet Audio’ to use your phones data or wifi.
- If you are still waiting 5 minutes after your session was due to start, or if you have any other issues, please WhatsApp or call +60 12 5089910.
Computer: Laptop or PC
When it’s time for the meeting click on the link we sent you. If you already have Zoom on your computer the link should take you straight to the ‘waiting for host’ or ‘join with video screen’.
First time using Zoom on your computer?
- The link will open a webpage and ask you to install Zoom. You can do this or you can click on the run Zoom from a browser if you can’t or don’t want to install Zoom on your computer.
- You should then be taken straight to the ‘waiting for host’ or ‘join with video screen’.
Configuring Zoom
Zoom will usualy pick the best options for you. However, if you are having trouble getting your microphone or webcam to work with Zoom has a series of help videos on it’s website.
Other issues?
- If you see a screen saying ‘Waiting for the host to start this meeting’ wait for a few moments as your psychologist will log into Zoom shortly.
- If you are still waiting 5 minutes after your session was due to start please WhatsApp or call us on +6012 5089910.
Finding it difficult or worried about using Zoom for an online consultation with our psychologists?
If you get stuck or need any help using Zoom please WhatsApp or call +60 12 5089910.
If Zoom is not working for you we can also use other video conferencing platforms such as Google Meet.
Arrange an online consultation with our psychologists
To arrange an online consultation or ask any questions please WhatsApp or call +60 12 5089910 or email info@resolve.my.
