I (Dr. Dan Seal) had an office at Prince Court Medical Centre from February 2016 to July 2021.
I left Prince Court because many of my clients were having a bad experience as a result of Prince Court’s systems. There were often delays due to the centralised registration system which led to long waits in the lobby. There were also delays after the session to make payment. The nurses and administrators were more familiar with the way medical doctors run their clinics which often led to double bookings or difficulty finding a time to meet with me.
During the pandemic we found that most insurers accepted invoices from Share Resolve. So I decided to work independently from Prince Court. Do let us know if you think there are areas of our service we could improve!
Legacy information
The information below is no longer relevant but I have left it here to demonstrate the extra effort that we now hope to save people who wish to meet with me in person.
My office was based in the Multi-Disciplinary Clinic. There were lots of different doctors and specialities working out of the Multi-Disciplinary Clinic so none of the other patients will be aware that you are there to see a psychologist.
Once you were inside the room it was not possible for other people to see or hear you so it was a safe, confidential space.
What to do when you arrive at the hospital …
The hospital has a centralised system. When you arrive they will ask you to register at the Outpatient Registration Counter located at Lobby 2 on Level 1 (the ground floor).
If it’s your first visit to Prince Court you’ll need to complete some registration forms and pay a RM40 fee. Then they will give you a small folder and ask you to go to the Multi-Disciplinary Clinic on the second floor.
The initial registration process should only take a few minutes but the hospital asks people to allow 30 minutes in case there is a queue.
When you arrive at the Multi-Disciplinary Clinic pass the folder to the nurses at the reception counter. You can take a seat and relax until they call your name and guide you to my office.
After the session you pass the folder back to the nurses at the reception counter. The billing department will then take either a cash, debit card or credit card payment.
To save time after the session you can ask the nurses if you can pay before you meet with me.
Insurance
Most Malaysian insurance policies don’t cover psychology or psychiatry appointments. To my knowledge my international clients with insurance coverage have not had any difficulty claiming back my fees from their insurers. However, some policies require that you are referred to a psychologist by a medical doctor or psychiatrist.
If you have insurance coverage you can arrange a Guarantee Letter before you arrive so that you don’t have to pay out-of-pocket. For more information about the insurance process at Prince Court please see their website.
Address & Map
Prince Court Medical Centre is a few minutes drive from the Petronas Twin Towers.
Prince Court Medical Centre
39 Jalan Kia Peng
50450 Kuala Lumpur
Malaysia
My office was on the 2nd Floor in the Multi-Disciplinary Clinic (I no longer work at Prince Court).
Arrange a Consultation
If you would like to arrange a consultation with me it is best to contact Kae who works for us at Share Resolve (info@resolve.my, 012 5089910).